Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@peakdo.com. 

If your return is accepted, we’ll send you a instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at support@peakdo.com.

Important Notice:

• Return shipping costs are the responsibility of the customer. If any import duties, taxes, or customs-related fees are incurred during the return process, they will also be covered by the customer.
• Please note that the product price already includes shipping costs.
  In the event of a return, the refund amount will be issued after deducting the original shipping cost, which is approximately USD $10–$30.